Returns & Exchanges

At ZÜCA, we stand behind the quality of our sports gear; if you are not completely satisfied with your purchase, you may return your unused items within 30 days of delivery for a full refund.

1

Initiate Your Return

Visit our online returns portal with your order number and email address to select the items you wish to return and receive a Return Authorization (RA) number.

2

Pack Your Gear

Securely pack the items in their original packaging, ensuring all tags and accessories are included to maintain the product's resale condition.

3

Label and Ship

Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for your records.

4

Receive Your Refund

Once our warehouse inspects the returned items, we will process your refund back to the original payment method within 7 to 10 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing